Hello There

Kelenda Allen-James
New York City based Technology Leader and Speaker.


Years of Experience


Years in Management


Total End Users Supported




Technology Leader

I am a technology leader experienced in bringing affordable technology to mission-driven organizations. I believe in the growth mindset. I believe all people are able to learn technologies that can improve their life and community. As a technology leader, I find it rewarding to work with mission-driven organizations because it allows me design and bring their technology strategic plans to execution.


  • MSc Information Systems, Touro College
  • BA, Centre College
  • Graduate Certificate in Project Management, Baruch College
  • Certifications

    • AWS Certified Cloud Practitioner
    • CompTIA A+, Network+
    • HDI Support Center Director
    • Google:
        • Certified Trainer
        • Certified IT Support Professional
        • Cloud Certified: G Suite
    • Microsoft:
        • Certified IT Professional (MCITP)
        • 365 Certified: Teams Administrator Associate
    • Salesforce Certified Administrator

    I've Got Some Skills.

    • 95%
      Google Apps Administration
    • 90%
      Salesforce Administration
    • 85%
      Desktop Support
    • 80%
    • 75%
      Project Management
    • 70%
      Windows Server

    My Work Experience.

    Mar 2021 to Present


    Director of Information Technology

    Jul 2016 to Mar 2021


    Technology Support Manager

    Jul 2012 to Jul 2016


    Network and Support Administrator

    May 2012 to Jun 2012


    MS Project Expert and Trainer

    Aug 2008 to Dec 2011


    IT Support Specialist

    May 2006 to Aug 2008


    Network Operations Manager

    Speaking Engagements

    As a speaker, I speak on Professional Development, Women in Technology, POC in Technology, and the importance of pursuing STEM careers for young people.

    Past Speaking Engagements

    Touro College Graduate School of Technology

    Alumni Mentor Presentation
      March 27, 2019
      December 4, 2019
      June 25, 2020
      September 30, 2020

    Centre College

    Topic: Employer Panel: Job Searching During a Pandemic
      October 27, 2020

    PODCAST SySTEMic: Episode 4 - Kelenda Allen-James
      March 2, 2021

    Startup Weekend EDU Taipei

      November 13-15, 2020

    Girls Code Lincoln

      November 17, 2020

    International Association of Women: Inspirational Influencer Summit

    Panelist: Professional Development Panel
      March 27, 2021

    ./tech bettys

    Interview: The Women's History Month Project: Interview 9: Kelenda Allen-James

      April 1, 2021

    ISTE Create Contructor Lab Virtual

    Moderator: Deepen Learning With PBL Virtual Field Trips


    What People Say.

    Ms. Allen-James is an essential member of the St. HOPE community because she responds to all questions, is quick to find solutions to any problem, and provides resources that show how to resolve technological issues. Above all, Ms. Allen-James makes sure everyone gets the help they need, whether she resolves the issue herself or guides you to the solution. The level of attentiveness Ms. Allen-James exhibits at St. HOPE allows me as an educator to get all the resources, online and not, that I need for my lessons with time to spare. Additionally, Ms. Allen-James is consistently sharing the newest available online teaching tools and latest workshops with the teachers at St. HOPE so that we can can continue to improve as an institution. Overall, Ms. Allen-James contributes to the evolution of our institution in its entirety while she also handles the ever increasing requests she receives every day and manages the school's systems. I fully endorse Ms. Allen-James' skills in customer service, succinct solutions to technological issues and questions, and management of multiple tasks/projects.

    Marina Nouel Perez 8th Grade Math Teacher at St Hope Leadership Academy

    Kelenda worked with me at the Ramaz School. She is extremely disciplined, organized, and able to manage her time well. She handles tech support efficiently and is able to find solutions for complicated problems. Her ability to deal well with the end users enhances the support experience. Kelenda also takes the initiative to improve processes with clear documentation, plan appropriately, and ensure implementations will impact the end users as little as possible.

    Joel Mizrahi Director of Operations at Network Doctor

    Kelenda joined us on a short term assignment which we quickly extended because she delivered terrific results. She helped us develop a new project management system that is critical to our operations.

    Frank Quinn Digital Media and Business Development Executive


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    Mobile: (646) 725-9573



    New York, NY